Frequently Asked Questions
Artists
Fans
Artists
General
What’s included when I buy Download Cards, Bare Naked Codes, or a Promo Code?
Can I use DiscRevolt products and services in countries other than the U.S.?
Why isn’t the JavaScript you sent me for my redemption platform working on my website?
Is there a specific genre of artists that you work with?
How can I get my StoreFront for FREE?
Should I use WAVs, MP4s or MP3s?
Download Cards
What if I have multiple albums and want to sell them all via different Download Cards? Is that possible?
What’s the standard turn around time for my download cards?
Can my Download Cards be redeemed for a video?
Do fans have to go to my website to redeem their Download Cards?
Will fans have to sign up for a DiscRevolt account to access their download?
What types of media can my Download Cards deliver?
What if I need to update the media offered in my download?
Will my Download Cards expire?
Can you design my cards for me?
Can my cards be slot punched to hang on a lanyard or retail display?
StoreFront
Can I sell single songs through the DiscRevolt StoreFront?
Do you charge media storage fees for my digital download products?
What if my fans have trouble with their code redemption, something they’ve purchased or their download?
Are credit card transactions through my StoreFront secure?
I love the DiscRevolt StoreFront, but what’s up with the revenue share?
I’m selling t-shirts, CDs and vinyl through my StoreFront…how do I get you my merch?
How much do you charge to warehouse my merchandise?
You’ll really fulfill my physical orders? That’s awesome! How much does that cost?
How often do I get paid out for my StoreFront sales?
Can I sell single songs through my StoreFront?
Where can I use my DiscRevolt StoreFront?
Fans
I haven’t received my package in the mail yet. What should I do?
I’m having trouble opening this zip file. How do I open this thing?
OK, I opened the zip file, but how do I add my music to my iTunes library?
What is a zip file anyway? Why is my download in that format?
I’m having trouble redeeming my code. How can I get help?
What’s your refund policy?
Am I purchasing through a secure website? I don’t see “https” in the URL.
I can’t find my downloaded music…where is it?
Why was my credit card declined?
Why haven’t I received my email receipt?
I can’t extract my files on my Windows computer…Help!?
I made a mistake when ordering and I need to change something…how do I change my order?
How will my package be shipped? What shipping methods do you use?
Artist Answers
General
What’s included when I buy Download Cards, Bare Naked Codes, or a Promo Code?
No matter what DiscRevolt products you use, they’ll come with a free redemption platform. The redemption platform is our code redemption and download platform. It sits on your website and delivers your media.
Can I use DiscRevolt products and services in countries other than the U.S.?
Absolutely. We work with folks all over the world. We currently support transactions in U.S. dollars only.
Why isn’t the JavaScript you sent me for my redemption platform working on my website?
Unfortunately, JavaScript is not compatible on all website platforms. If this is the case with your website, you’ll need to link to your redemption platform or StoreFront as it’s own unique URL (which will be launched in a separate browser window/tab). While this isn’t the optimal user experience, it is certainly functional for sites that do not accept JavaScript.
Is there a specific genre of artists that you work with?
Nope, we work with artists in all genres!
How can I get my StoreFront for FREE?
No matter which StoreFront option you choose, your first month is free (we just ask that you tweet or update your Facebook status that you’re working with DiscRevolt). Want more freebies? Refer a new artist to get an additional month free. Order Download Cards and get another month free. Uhh, nope, there is no limit to the number of free months you can earn.
Should I use WAVs, MP4s or MP3s?
Your best bet is to deliver your files as MP3s. MP3s are playable any media player, support metadata (think artist name, album art, genre, etc.) and are available as high quality audio files (320 kbps is our recommendation).
Download Cards
What if I have multiple albums and want to sell them all via different Download Cards? Is that possible?
Absolutely. You can sell multiple albums via different download cards using the same redemption platform on your website. Once a fan enters their code, they will be taken directly to the particular album for which their code is valid. It’s simple. Give us a call and we can explain in more detail.
What’s the standard turn around time for my download cards?
Your order will ship within 10 business days of the date we approve your artwork (although we typically ship quicker than that). If you absolutely need your download cards quicker we can expedite your order – give us a call to make sure we can meet your deadline.
Can my Download Cards be redeemed for a video?
Yes, your cards can be redeemed for any media you want. Your fans will download a zip file that will contain all of your content. You can include any additional files you may want in the zip file (chord charts, liner notes, bio, a thank-you note to your fans, pictures, etc.). Please note that we won't modify the zip file at all. Your fans will download the zip file exactly as you send it, so it’s important that you organize it accordingly.
Since all of your fans won’t have a high-speed internet connection, you’ll probably want to limit the size of the zip file to around 200MB or less (this size constraint won’t be relevant for most artists, since your zip files will be much smaller). This will ensure your fans have relatively quick download times.
Do fans have to go to my website to redeem their Download Cards?
We really want you to send fans to your website to redeem their Download Cards, since that allows you to engage with them more directly. Your fans may also redeem their Download Cards from your MySpace page or your blog. If you don’t have a website, MySpace page or blog you’d like to send fans to, we can create a simple splash page for you, similar to this.
Will fans have to sign up for a DiscRevolt account to access their download?
Never. Although you can collect data from fans (email address, for instance) as they redeem your cards, they will never be asked to create a username or password or sign into any DiscRevolt account.
What types of media can my Download Cards deliver?
Literally anything you want. Your download will be delivered as a single zip file and your fans will click once and download all of the media. The contents of your zip file may be a full album, liner notes, a bio, a tour schedule and some band photos. Or a 3-song EP, some ringtones and a handwritten thank-you note to your fans. The content is completely up to you.
What if I need to update the media offered in my download?
If at any time you need to update your zip file, just send us the new one and we’ll replace the old one. No charges, fees, costs or anything like that. We know things change and we’re here to help.
Will my Download Cards expire?
Your download cards will not expire. Your redemption platform, however, is valid for 12 months from the date you receive your cards. After that it’s just $12 to extend your redemption platform for 12 months.
Can you design my cards for me?
Yep, we sure can. In fact, we’re pretty good at it. Give us a call and let’s talk about your project. 404-477-4339.
Can my cards be slot punched to hang on a lanyard or retail display?
Download Cards can be slot punched to hang on a lanyard or keychain. In fact, this is a great way to display your cards when you’re at the merch table after a show. Put a card on a lanyard around your neck and everyone will ask, “what’s that!?”
StoreFront
Can I sell single songs through the DiscRevolt StoreFront?
Yes, you sure can. However, for every transaction under $5 DiscRevolt keeps a flat $0.50. This covers our credit card transaction costs.
Do you charge media storage fees for my digital download products?
No, we don’t charge any media storage fees or have any limits. If you have tons of content you want to sell through your store, bring it on.
What if my fans have trouble with their code redemption, something they’ve purchased or their download?
We’ll handle all customer service issues and make sure your fans leave happier than they came. We strive to be easy to find for customer support issues, but sometimes fans will contact the artist instead. If your fans contact you with questions regarding your DiscRevolt products, please direct them to us at support@discrevolt.com.
Are credit card transactions through my StoreFront secure?
Absolutely. All credit card transactions are processed through an encrypted secure connection.
I love the DiscRevolt StoreFront, but what’s up with the revenue share?
DiscRevolt keeps 15% of sales revenue through your StoreFront to cover credit card transactions, data hosting and transfer fees and all that technical behind-the-scenes stuff. We also handle any customer service issues, warehouse inventory and fulfill all orders so you don’t have to worry about any of that. This means you keep 85% of all revenue generated by your StoreFront. Much better than the 30% you’re keeping with iTunes.
I’m selling t-shirts, CDs and vinyl through my StoreFront…how do I get you my merch?
Package everything up tightly and send it to the following address:
DiscRevolt Merch
310 Prospect Place
Alpharetta, GA
30005
Be sure to email info@discrevolt.com to let us know to expect the package.
How much do you charge to warehouse my merchandise?
We don’t charge a warehousing fee. You send us your merch, we warehouse it for free, then ship it to your fans when they purchase it. When you’re running low on something we’ll be sure to let you know in ample time to send us more inventory.
You’ll really fulfill my physical orders? That’s awesome! How much does that cost?
When you make a sale that involves a physical product we’ll package it up and ship it to the fan. When we’re running low on inventory we’ll give you plenty of time to restock. Our fulfillment service costs you nothing extra. The fan pays for shipping and handling. You just collect your check at the end of the month.
How often do I get paid out for my StoreFront sales?
You’ll be paid no later than 30 days after the end of the month in which your sales took place, provided you are owed $25 or greater. If your cumulative unpaid sales are less than $25, we’ll wait to pay you until the earlier of a) 90 days or b) the time at which your cumulative unpaid sales reach $25 or greater.
Can I sell single songs through my StoreFront?
Yes, you certainly can. All credit card transactions under $5.00 are subject to a flat $0.50 fee (instead of the 85/15 revenue share). This flat fee covers the fixed transaction costs we are charged by the credit card companies.
Where can I use my DiscRevolt StoreFront?
Use your StoreFront on your website, MySpace, and anywhere else you can paste HTML. You can link to your DiscRevolt StoreFront from any website.
Still have questions? Visit our blog, where we often discuss tips and tricks, answer technical questions and provide tutorials. You can also email support@discrevolt.com and we’ll do our best to resolve your issue.
Fan Answers
I haven’t received my package in the mail yet. What should I do?
If it’s been a while and you haven’t received your package, we apologize and we’ll try to help you as quickly as possible. Please send you order details to support@discrevolt.com.
I’m having trouble opening this zip file. How do I open this thing?
Instructions for downloading and opening your zip file (Windows):
Your download will be delivered as a single compressed (.zip) file. Using a zip file is the best way to download your content quickly. Getting files or folders out of a compressed/zip file is known as "extracting" them.
- Select "save" if prompted when your download begins (never select "open" or "run"). Be sure to remember the location where your zip file is being downloaded (your Desktop is a good location).
- Once your download is complete, locate and right-click the file, select "Extract All" and then follow the onscreen instructions.
- You will then be able to open each individual song file (songs will play in your default media player).
Instructions for downloading and opening your zip file (Mac OS):
Your download will be delivered as a single compressed (.zip) file. Using a zip file is the best way to download your content quickly. Getting files or folders out of a compressed/zip file is known as "extracting" them.
- Select "save" if prompted when your download begins (never select "open" or "run"). Be sure to remember the location where your zip file is being downloaded (your Desktop is a good location).
- Once your download is complete, locate and double-click the zip file
OK, I opened the zip file, but how do I add my music to my iTunes library?
Instructions for adding music to iTunes (Windows):
- Open iTunes.
- From the "File" menu, choose one of the following:
- "Add File to Library" (to add a single song)
- "Add Folder to Library" (to add a full album) - Navigate to and select the file or folder that you want to add
Instructions for adding music to iTunes (Mac OS):
- Open iTunes
- From the File menu, select "Add to Library"
- Navigate to and select the file or folder that you want to add
What is a zip file anyway? Why is my download in that format?
A zip file is a compressed file. It’s the most efficient way to transfer large files from one computer to another. Wikipedia has a great article on zip files if you’d like to learn more.
I’m having trouble redeeming my code. How can I get help?
Email us at support@discrevolt.com and let us know what the issue is. The more detail you can provide the quicker we’ll be able to help.
What’s your refund policy?
By purchasing through DiscRevolt you agree to our Terms and Conditions and no refund policy. Please see our Terms and Conditions Refund Policy details.
Am I purchasing through a secure website? I don’t see “https” in the URL.
DiscRevolt’s purchase process uses SSL, the standard way to ensure secure online transactions. The SSL icon is displayed on the page where you enter your credit card info.
In many instances, DiscRevolt integrates StoreFronts into artist sites as iframes, which allows an artist to retain their URL and will not display “https” in the URL. Rest assured you’re shopping safely.
I can’t find my downloaded music…where is it?
The location of your download depends on your operating system and/or internet browser. If you're having trouble locating your download, you can search for files and folders on your system. Default locations for the most popular browsers on Mac and Windows computers are as follows:
WINDOWS COMPUTERS
- Internet Explorer (IE)
- Windows XP default download location is C:\Documents and Settings\username\My Documents
- Windows Vista default download location is C:\users\username\Downloads
- Firefox
- Firefox download location is your Desktop
MAC COMPUTERS
Safari
- Safari's default location is the Downloads folder:
- In Safari, press keyboard combination: Command+Option+L
- Right-click (control-click) the file in the downloads dialog and select "Show in Finder”
Firefox
- Firefox’s default location is in the Downloads folder”
- In Firefox, press the keyboard combination: Command+J
- Right-click (control-click) the file in the downloads dialog and select "Show in Finder"
Why was my credit card declined?
Our payment system is very sensitive to possible fraudulent charges. Unfortunately we cannot always discern why a transaction was declined; sometimes it simply shows up as “declined”. First, please check your billing address information and credit card number, expiration date and security code. Please wait at least 5 minutes before attempting a transaction on the same card that was declined. If the transaction still will not go through, the best thing to do is to try another credit card.
If your bank has confirmed that there are no issues on their side, please email support@discrevolt.com and provide a brief overview of the situation and problem. Please include the first 4 digits and last 4 digits of the credit card you attempted the transaction with so we can locate the order attempt.
Why haven’t I received my email receipt?
Your email receipt is sent to the email address specified within minutes of your purchase. Your email receipt contains links to download the contents of your purchase.
If you have not received your email receipt and your purchase was processed successfully (you received a purchase confirmation screen along with your download link(s)), please contact support@discrevolt.com.
I can’t extract my files on my Windows computer…Help!?
Once the download is complete and you have located the zip file, please follow these steps:
- Right click on the zip file
- Select Open with
- Click Compressed (zipped) Folders
- Click Extract All Files (in the upper left hand corner of the window)
- Click Browse
- Once the “Select a Destination” window appears, select Desktop and click OK
- Click Next to extract the files to your Desktop
- Select the Show Extracted Files check box and click the Finish
I made a mistake when ordering and I need to change something…how do I change my order?
If you have purchased an offer from an artist and need to make a change to your order information, please contact support@discrevolt.com so we can determine the possibility of changing your order.
How will my package be shipped? What shipping methods and carriers do you use?
We ship all physical orders via USPS, FedEx, or UPS. We ship standard ground service unless otherwise specified in the order details. If your package has not arrived by the date listed in your confirmation email please let us know by sending an email to support@discrevolt.com.
